Refund policy

Last updated: 16 October 2026

This page summarises your rights and our commitments regarding returns and refunds. Full details are set out in our Terms of Sale.

Right of withdrawal (14 days)

You have 14 days from receipt of your order to change your mind, without giving any reason.
Submit your request via our Withdrawal page or by email to contact@japanresell.fr.

Let us know that you wish to withdraw (Withdrawal page or email).
Send the product back, complete and in its original condition, within 14 days of your request, to: JAPANRESELL, 18 Rue Yves Montand, 34090 Montpellier, France.
Return shipping costs are at your expense. We recommend a tracked, well-protected shipment, and keeping your proof of postage.

We refund the price of the products and the original shipping costs (based on the cheapest standard delivery method offered) within 14 days of your withdrawal. We may wait until we receive the return or proof that it has been sent.
The refund is made using the same payment method as your order.
Opened or handled products: an opened sealed product, an opened booster or a card removed from its grading case may be refunded at a reduced amount, in proportion to its loss of value.

If the publisher postpones the release date, we will notify you by email. You can then cancel your pre-order before shipping and receive a full refund.
If the product is cancelled by the publisher or we are unable to obtain it, you will receive a full refund.

Damaged parcel: check the parcel on delivery and report any damage to the carrier, then send us photos at contact@japanresell.fr. If the parcel is lost or damaged in transit, we will replace or refund the product.
Defective or non-conforming product: contact us with your order number and photos. Depending on the situation, we will offer an exchange, a refund or, if you prefer to keep the product, a goodwill gesture (voucher or discount).
Legal guarantees: all our products are covered by the legal guarantee of conformity (2 years from delivery) and the guarantee against hidden defects under French law.
High-value orders: you can contact us before shipping to take out additional insurance with the carrier.

Pickup point: a parcel not collected within the period set by the carrier is returned to us. Reshipping is at your expense; if you prefer a refund, the original shipping costs are not refunded.
Late delivery: if your order is not delivered on time, you can ask us to deliver it within a reasonable additional period and, failing that, cancel it and be refunded, in accordance with Articles L.216-6 et seq. of the French Consumer Code.

Email us at contact@japanresell.fr with your order number: we always look for an amicable solution as quickly as possible.

This is a translation provided for convenience; in case of discrepancy, the French version prevails.