Here is everything you need to know to order with peace of mind: shipping, pre-orders, returns and product details. Full details are available in our Terms and Conditions of Sale.
Shipping
- Processing: orders for in-stock products are prepared and shipped within approximately 48 to 72 hours, excluding weekends and public holidays.
- Delivery: then allow 2 to 15 business days depending on the shipping method and your country.
- Carriers: La Poste (Colissimo, tracked letter), Mondial Relay, InPost, DPD and FedEx. You choose your shipping method at checkout.
- Tracking: as soon as your order ships, you receive an email with your tracking number.
Tracked letter: this shipping method does not allow for reinforced protection (bubble wrap, cardboard box). For fragile or valuable items, we recommend shipping as a parcel.
Pickup point: please collect your parcel within the time indicated by the carrier. Uncollected parcels are returned to us, and reshipping costs are at your expense.
Additional insurance: for high-value orders, you can contact us before shipping to take out extra insurance with the carrier.
Customs fees
- European Union: our parcels ship from France, so you have no customs fees to pay.
- Outside the European Union: your country may charge customs duties and local taxes on delivery. These are at your expense.
Pre-orders
- Payment is taken when you place the pre-order.
- The release date shown is the one announced by the publisher, who may change it: if it is postponed, we will let you know by email.
- Pre-orders are shipped as soon as we receive them, in order of purchase.
- If your order also contains in-stock items, everything ships together once the pre-order arrives. Would you prefer separate shipping? Contact us.
- If the release is postponed, you can cancel your pre-order before it ships and receive a full refund.
Returns and withdrawal
- You have 14 days from receipt of your order to change your mind, without having to give a reason.
- Submit your request via our Withdrawal page or by email at contact@japanresell.fr.
- Then send the product back, complete and in its original condition, within 14 days to: JAPANRESELL, 18 Rue Yves Montand, 34090 Montpellier, France. Return shipping costs are at your expense.
- We refund the product and the original shipping costs within 14 days of receiving the return.
- An opened sealed product, an opened booster or a card removed from its grading case may be subject to a reduced refund, in proportion to its loss of value.
A problem with your order?
- Damaged parcel: check the parcel on delivery and report any damage to the carrier, then send us photos at contact@japanresell.fr.
- Defective or non-conforming product: contact us with your order number and photos. Depending on the situation, we will offer an exchange, a refund or, if you prefer to keep the product, a goodwill gesture (voucher or discount).
All our products are covered by the legal guarantee of conformity (2 years) and the guarantee against hidden defects.
Our products
- Authenticity: all our products are official, original Japanese editions. They are new, except for second-hand items, whose condition is specified on the product page.
- Second-hand items: you can ask us for additional photos before buying.
- Graded cards: the grade and certification number (PSA, BGS…) are shown on each product page.
- Japanese magazines: often printed on recycled paper and delivered by the publisher in shrink wrap or tied with string, they may show slight original marks, which are not considered defects.
- Manuscript pages and large formats: for optimal protection, we recommend shipping them separately.
Please read each product description carefully before ordering. Any questions? Email us at contact@japanresell.fr.