Last updated: 15 October 2026
This Privacy Policy explains how JAPANRESELL ("we", "us" or "our") collects, uses, shares and protects your personal data when you visit the website japanresell.fr (the "Website"), place an order, create an account or communicate with us (together, the "Services").
It applies to everyone whose data we process: customers, Website visitors, subscribers to our communications and people who contact us.
1. Who is responsible for your data?
The data controller is:
JAPANRESELL, SAS with share capital of €1,000
Registered office: 22 Avenue du 8 Mai 1945, 33110 Le Bouscat, France
SIREN: 909 338 865
Email: contact@japanresell.fr
For any question about your data, email us at contact@japanresell.fr.
2. The data we collect
Data you provide to us
- Contact details: first name, last name, postal address, email address, phone number.
- Order data: products purchased, billing and shipping addresses, payment confirmation, order history, returns and refunds.
- Account data: login, password (encrypted) and preferences.
- Loyalty programme: points earned, rewards, referrals.
- Customer reviews: ratings, comments, photos and display name when you post a review.
- Communications with us: messages sent by email, contact form, the Website chat or social media.
- Back-in-stock alerts: email address and product concerned when you ask to be notified when a product is back in stock.
Some data is required to process your order (name, address, email). Without it, we cannot deliver to you.
Payment data
We never store your full bank details. Payments are processed directly by our secure payment providers. If you choose to pay in instalments, the provider concerned collects the information needed to assess and manage your financing, in accordance with its own privacy policy.
Data collected automatically
When you browse the Website, we and our service providers collect technical and browsing data: IP address, device and browser type, pages viewed, products added to the cart, searches made on the Website, source of your visit, approximate location inferred from your IP address. This data is collected using cookies and similar technologies (see section 7).
Data received from third parties
We may receive data about you from the platforms on which we sell (for example when you buy via a marketplace or social network), from our payment and shipping providers (payment status, parcel tracking) and from review platforms.
3. Why we use your data and on what legal basis
- Processing and delivering your orders, handling returns, refunds and pre-orders, sending you order-related emails (confirmation, shipping, tracking)
Legal basis: performance of the contract - Managing your customer account and loyalty programme
Legal basis: performance of the contract - Answering your requests and providing customer service
Legal basis: performance of the contract or legitimate interest - Notifying you when a product is back in stock
Legal basis: your consent - Sending you our newsletter and offers by email or SMS
Legal basis: your consent, or legitimate interest for products similar to those already purchased - Inviting you to leave a review after a purchase and publishing reviews
Legal basis: legitimate interest - Offering you complementary products after your purchase
Legal basis: legitimate interest - Measuring Website traffic, improving the Website and displaying personalised advertising
Legal basis: your consent, collected via the cookie banner - Preventing fraud and securing the Website and payments
Legal basis: legitimate interest - Complying with our legal obligations (invoicing, accounting, tax, customs)
Legal basis: legal obligation - Handling disputes and enforcing our rights
Legal basis: legitimate interest
We do not make any decision based solely on automated processing that produces legal effects concerning you.
4. Who we share your data with
We do not sell your personal data. We only share it with the following categories of recipients, and only to the extent necessary:
- Store hosting and management: our e-commerce platform (website, orders, customer accounts, chat);
- Payment: our secure payment providers, including instalment payment providers;
- Shipping: our shipping tools and the carriers responsible for delivering to you;
- Customer reviews and loyalty: our review platforms and our loyalty programme;
- Marketing and advertising: social networks, search engines and marketplaces on which we operate, according to your cookie choices;
- Management tools: email, document storage and support tools, including artificial intelligence tools, used for customer service and order management.
We may also disclose your data to administrative or judicial authorities, tax or customs authorities where required by law, to our advisers (accountant, lawyer), or to a buyer in the event of the sale of all or part of our business.
Some of these recipients act on our instructions. Others (payment providers, social networks, marketplaces, review platforms) process your data as independent controllers, in accordance with their own privacy policies.
5. Transfers outside the European Union
Some of our service providers may process your data outside the European Union, in particular in Canada and the United States. These transfers are covered by an adequacy decision of the European Commission (for example for Canada, or for companies certified under the EU–US Data Privacy Framework) or, failing that, by the European Commission's standard contractual clauses.
6. How long we keep your data
- Order data and invoices: 10 years from the end of the financial year (accounting obligation)
- Customer account: until it is deleted, or 3 years after your last activity
- Data used for marketing: 3 years from your last purchase or last contact with us
- Customer service communications: 3 years from the last exchange
- Back-in-stock alerts: until the alert is sent or you unsubscribe
- Cookies and trackers: 13 months maximum; your consent choices are kept for 6 months
- Data needed for a dispute: until the dispute ends and the time limits for appeal expire
7. Cookies
We use cookies and trackers to:
- make the Website work (cart, login, payment, security): these do not require your consent;
- measure traffic and improve the Website;
- display third-party services embedded in the Website (customer reviews, loyalty programme, instalment payments), which may set their own cookies;
- personalise advertising on other websites and social networks.
Non-essential cookies are only set with your consent, collected via our consent banner. You can change your choices at any time using the cookie settings link on the Website, as well as in your browser settings. Refusing certain cookies may limit some features.
To find out more about the cookies used by Shopify: https://www.shopify.com/legal/cookies.
8. Your rights
Under the GDPR and the French Data Protection Act, you have the following rights:
- Access: obtain a copy of the data we hold about you;
- Rectification: correct inaccurate data;
- Erasure: ask for your data to be deleted, unless we are legally required to keep it;
- Restriction: ask for processing to be temporarily suspended;
- Portability: receive your data in a readable format and transfer it to another provider;
- Objection: object to processing based on our legitimate interest, and to direct marketing at any time;
- Withdrawal of consent: withdraw your consent at any time, without affecting processing already carried out;
- Post-mortem instructions: decide what happens to your data after your death.
To exercise these rights, email us at contact@japanresell.fr. We may ask you to prove your identity. We will reply within one month, which may be extended by two months if the request is complex.
You can unsubscribe from our promotional emails at any time using the link in each email. You will continue to receive emails related to your orders.
If you believe your rights have not been respected, you can lodge a complaint with the CNIL (the French data protection authority, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 – www.cnil.fr) or with the data protection authority of your country of residence.
9. Security
We implement appropriate technical and organisational measures to protect your data: secure connection (HTTPS), payments processed by certified providers, access to data limited to those who need it. As no system is completely impenetrable, we recommend that you choose a unique password for your account and never share it. If you think your account has been compromised, contact us immediately.
10. Minors
Our Services are intended for adults. We do not knowingly collect data from minors under 15 without their parents' consent. If you are the parent or guardian of a minor who has provided us with data, contact us to request its deletion.
11. Links to third-party websites
The Website may contain links to third-party websites or social networks. We are not responsible for their data practices: please read their own privacy policies.
12. Changes to this Policy
We may update this Policy, in particular to reflect the addition of a new service provider or a regulatory change. The current version is always available on the Website, with its last updated date. In the event of a significant change, we will inform you by email or by a message on the Website.
13. Contact
JAPANRESELL
22 Avenue du 8 Mai 1945, 33110 Le Bouscat, France
Email: contact@japanresell.fr