Except in exceptional cases, all orders are dispatched within 48 hours. The shipping time may vary depending on the number of orders and the place of receipt (2 to 15 days).
The shipping methods used are La Poste and Mondial Relay. The delivery method is chosen during the payment process.
Return policy :
To be eligible for a return, your item must be unused and in original condition.
Please notify us by email of your request to return the item to the following address: japanresell@gmail.com .
The Customer has a right of withdrawal of 14 days according to article L221-18 of the Consumer Code, from receipt of the order. Return costs are the responsibility of the customer unless it is an error on our part. The return must be made via Colissimo at 40 Rue du Montpensier, Donnemarie-Dontilly 77520.
When receiving via the "Colissimo With Signature" shipping method, the customer must note the condition of the product and its packaging at the time of delivery, in order to report any damage during transport directly to the delivery person. This action is necessary and must be carried out upstream, with a view to reporting a complaint to us or requesting a return (exchange) on a product.
In the case of a Mondial Relay return to sender, initiated following the customer's non-receipt within 15 days from the relay points, we reserve the right to possibly deduct the cost of the box when refund of the order. Indeed, the package passing twice in the Mondial Relay distribution centers, can then encounter significant damage, making the shipping boxes unusable.
Products:
All our products are official products in the original version (text in Japanese). Our products are new unless otherwise specified.
Read the description of the items carefully before purchasing.
Fullmetal Alchemist, Ai Yazawa, and Berserk manuscript boards preferably require individual submission. Indeed, in the case of a multiple order comprising several items, the original packaging format of the boards can lead to possible alterations during transport and delivery. In the event that you would still like a group shipment of your order and without a specific request from you, we clear ourselves of any possible breakages during delivery. In addition, these boards can sometimes have original defects on the angles.
Pre-orders:
If the purchase made is a pre-order, it cannot be canceled and will not be refunded. In the event that the customer wishes a refund of a pre-order, we reserve the right to keep 10% of total order amount. (item price + shipping costs).
