Processing and Shipping of Orders:
Processing Times: Except in exceptional cases, all orders are processed and shipped within approximately 48 to 72 hours.
Shipping Times: Shipping time may vary from 2 to 15 business days, depending on order volume and receiving location.
Shipping Methods: We offer several shipping methods, including La Poste (Colissimo, Lettre Suivie), Mondial Relay, DPD, and FedEx. The shipping method is selectable by the customer during the checkout process. Please note that tracked letters do not allow us to use bubble wrap or any other reinforcement method during shipping. For a fragile item or if you want your item to be protected, we recommend using parcel shipping.
Customs fees:
Members of the European Union:
We would like to inform our customers located in the European Union that, generally, no additional customs fees are applied to our shipments, since they are shipped from France. As part of the European Single Market, products purchased and shipped between EU member countries are not subject to additional customs fees or import taxes. However, we encourage our customers to check any customs specificities in their country of residence, particularly for certain types of products.
Countries outside the European Union:
For customers outside the European Union, please note that customs fees may apply during transit of your order, and these fees are your responsibility. These fees depend on the value and type of goods, as well as the customs regulations of the destination country.
Insurance and Liability Policy:
We strongly recommend that our customers contact us to purchase additional insurance when creating their shipment. This insurance provides enhanced protection in the event of loss or damage to the package.
Customers can contact us to discuss available options and choose the supplemental insurance best suited to their needs.
Standard Compensation Without Insurance:
- In the absence of additional insurance, our liability for loss or damage is limited to a fixed compensation.
- For shipments via Mondial Relay, this compensation is 25 euros. For shipments via Colissimo in mainland France, the compensation is set at 23 euros per kilo of goods entrusted.
Return policy :
Return Conditions : To be eligible for a return, the item must be unused and in its original condition. All return requests must be communicated by email to the following address: contact@japanresell.fr .
Right of Withdrawal : In accordance with Article L221-18 of the French Consumer Code, the customer has a 14-day withdrawal period from receipt of their order. If the customer wishes to exercise this right, the return costs will be at their expense, unless the return is due to an error on our part.
Return Address : Returns must be made via Colissimo to the following address: 1445 Route de Mende, 34090 Montpellier. Returned products must be in their original condition and complete, including packaging and all accessories.
Receiving Products : Upon receipt of a package shipped with a "Signature" delivery method, the customer is required to check the condition of the product and its packaging in the presence of the delivery person. Any damage noted upon delivery must be immediately reported to the delivery person. This step is essential to be able to file a claim or request an exchange of the product if necessary.
Return due to Non-Receipt by the Customer : In the event that a package sent via Mondial Relay is not received by the customer within the allotted period of 8 days at the relay point, and a return to the sender is initiated, the costs of returning the package will be the exclusive responsibility of the buyer.
Shipping Damage and Repackaging Fees : Given that the package passes through Mondial Relay's distribution centers twice in the event of a return, it is likely to suffer significant damage. This damage may render the shipping cartons unusable. Therefore, in the event of a refund for the order following such a return, we reserve the right to deduct the cost of the damaged shipping carton from the refunded amount. A flat rate of €0.50 will be retained to cover packaging costs.
Refund Policy:
If you have a problem with an item :
Customer Retained Item : If a customer chooses to keep an item with a problem (such as a defect or non-conformity), we offer the following options as a goodwill gesture:
- A partial refund in the form of a voucher to be used on our site.
- A discount on the next order, the percentage of this discount will be determined based on the nature and severity of the problem.
Procedure : The customer must notify us of the problem by email at contact@japanresell.fr , including evidence such as photos if possible. We will assess the situation and inform the customer of the solution chosen.
Returns for Withdrawal :
Standard Refund : If a customer returns an item by exercising their right of withdrawal and the return is not due to an error on our part, the refund will be issued to the original payment method. This refund will include the cost of the item, but the return shipping costs will remain the customer's responsibility.
Withdrawal Period : The customer has 14 days to exercise his right of withdrawal from receipt of the item.
Return Address and Conditions : The customer must return the item to the address indicated in our return conditions, and it must be returned in its original and complete condition.
Description and Characteristics of the Products:
Authenticity and Condition:
All our products are official and in the original version, featuring Japanese text. They are generally new, with the exception of used products whose condition is specified in the description.
Description of the Articles:
We strongly recommend that customers read the item descriptions carefully before purchasing. This step is essential to understanding the specific features of each product.
Special Features of Japanese Magazines:
Japanese magazines are often made from recycled paper and may be sealed and sent with string by publishers. These practices can result in factory defects in some copies.
Sending of Handwritten Plates:
Handwritten boards ideally require individual shipping. In the case of multiple orders including several items, the original packaging format of the boards may cause alterations during transport. If a grouped shipment is requested without specific specifications, we cannot be held responsible for any possible damage during transport. Also note that these boards may have original defects, particularly on the corners.
Used and Second Life Products:
For used or second-hand products, customers have the option to request additional photos from us to assess the condition of the product before purchase.
Pre-Order Policy:
Refund of Standard Pre-orders :
In the event of a refund request for a pre-order, we reserve the right to retain 10% of the total amount of the order, including the price of the item and shipping costs.
Special Pre-orders for Events or Exhibitions in Japan :
For pre-orders of products related to exhibitions or events taking place in Japan over a specific period, we reserve the right to withhold 20% of the total order amount. This includes the item price and shipping costs.
Payment Due Date for Pre-Orders :
Payment for pre-ordered products is due immediately upon ordering. This applies to all products available for pre-order.