Order Processing and Shipping:
Processing Times: Except in exceptional circumstances, all orders are processed and shipped within approximately 48 to 72 hours.
Shipping Times: Shipping time can vary from 2 to 15 business days, depending on the volume of orders and the delivery location.
Delivery Methods: We offer several shipping methods, including La Poste (Colissimo, Lettre Suivie), Mondial Relay, DPD, and FedEx. The delivery method can be selected by the customer during the checkout process. Please note that tracked letters do not allow us to use bubble wrap or any other reinforcement method during shipping. For a fragile item or if you wish your item to be protected, we recommend using parcel shipping.
Customs Fees:
European Union Members:
We wish to inform our customers located in the European Union that, generally, no additional customs fees are applied to our shipments, as these are shipped from France. Within the European single market, products purchased and shipped between EU member countries are not subject to customs fees or additional import taxes. However, we encourage our customers to check any specific customs regulations in their country of residence, particularly for certain types of products.
Countries Outside the European Union:
For our customers outside the European Union, please note that customs fees may be applied during the transit of your order, and these fees are your responsibility. These fees depend on the value and type of merchandise, as well as the customs regulations of the destination country.
Insurance and Liability Policy:
We strongly recommend that our customers contact us to take out additional insurance when creating their shipment. This insurance offers enhanced protection in case of loss or damage to the package.
Customers can contact us to discuss available options and choose the additional insurance best suited to their needs.
Standard Compensation Without Insurance:
- In the absence of additional insurance, our liability for loss or damage is limited to a flat-rate compensation.
- For shipments via Mondial Relay, this compensation is 25 euros. For shipments via Colissimo in mainland France, compensation is set at 23 euros per kilogram of entrusted merchandise.
Return Policy:
Return Conditions: To be eligible for a return, the item must be unused and in its original condition. Any return request must be communicated by email to the following address: contact@japanresell.fr.
Right of Withdrawal: In accordance with Article L221-18 of the Consumer Code, the customer has a withdrawal period of 14 days from the receipt of their order. If the customer wishes to exercise this right, return shipping costs will be at their expense, unless the return is due to an error on our part.
Return Address: Returns must be made via Colissimo to the following address: 18 Rue Yves Montand, 34090 Montpellier. Returned products must be in their original condition and complete, including packaging and all accessories.
Receipt of Products: Upon receipt of a package shipped with a "Signature Required" delivery method, the customer is required to check the condition of the product and its packaging in the presence of the delivery person. Any damage observed upon delivery must be immediately reported to the delivery person. This step is essential to be able to file a claim or request an exchange of the product if necessary.
Return for Non-Receipt by the Customer: In the event that a package shipped via Mondial Relay is not collected by the customer within the allotted 8-day period at the relay point, and a return to sender is initiated, the cost of reshipping the package will be solely borne by the buyer.
Transport-related Damages and Repackaging Fees: Given that the package transits twice through Mondial Relay distribution centers in case of a return, it is likely to suffer significant damage. Such damage can render the shipping boxes unusable. Therefore, in the event of a refund for the order following such a return, we reserve the right to deduct the cost of the damaged shipping box from the refunded amount. A flat fee of 0.50€ will be retained to cover repackaging costs.
Refund Policy:
In case of a problem with an item:
Item Kept by the Customer: If a customer chooses to keep an item with a problem (such as a defect or non-conformity), we offer the following options as a commercial gesture:
- A partial refund in the form of a voucher to be used on our website.
- A discount on the next order, the percentage of this discount will be determined based on the nature and severity of the problem.
Procedure: The customer must notify us of the problem by e-mail at contact@japanresell.fr, including evidence such as photos if possible. We will assess the situation and inform the customer of the chosen solution.
Returns for Withdrawal:
Standard Refund: If a customer returns an item by exercising their right of withdrawal and the return is not due to an error on our part, the refund will be made to the original payment method. This refund will include the cost of the item, but the return shipping costs will remain at the customer's expense.
Withdrawal Period: The customer has 14 days to exercise their right of withdrawal from the receipt of the item.
Return Address and Conditions: The customer must return the item to the address indicated in our return conditions, and it must be returned in its original and complete condition.
Product Description and Characteristics:
Authenticity and Condition:
All our products are official and in their original version, featuring Japanese text. They are generally new, with the exception of used products whose condition is specified in the description.
Item Description:
We strongly recommend customers to carefully read the item description before purchasing. This step is essential to understand the specific characteristics of each product.
Specific Characteristics of Japanese Magazines:
Japanese magazines are often made from recycled paper and may be sealed and sent with string by publishers. These practices can result in factory defects on some copies.
Shipping of Manuscript Boards:
Manuscript boards ideally require individual shipping. In the case of multiple orders including several items, the original packaging format of the boards may cause alterations during transport. If a grouped shipment is requested without specific instructions, we cannot be held responsible for any damage during transit. Also note that these boards may have original defects, particularly on the corners.
Used and Second-Hand Products:
For used or second-hand products, customers have the option to ask us for additional photos to assess the product's condition before purchase.
Pre-order Policy:
Payment Due for Pre-orders:
Payment for pre-ordered products is due immediately at the time of order. This applies to all products available for pre-order.