Except in exceptional cases, all orders are processed and shipped within approximately 48 hours to 72 hours. Shipping time may vary depending on the number of orders and location of receipt (2 to 15 business days).
The shipping methods used are La Poste (Colissimo), Mondial Relay and DPD. The delivery method is chosen during the payment process.
Return policy :
To be eligible for a return, your item must be unused and in original condition.
Please inform us by email of your request to return the item to the following address: firstname.lastname@example.org .
The Customer has a right of withdrawal of 14 days according to article L221-18 of the Consumer Code, from receipt of the order. Return costs are the responsibility of the customer unless it is an error on our part. The return must be made via Colissimo at 1445 Route de Mende, 34090 Montpellier.
When receiving via the “Colissimo With Signature” shipping method, the customer must note the condition of the product and its packaging at the time of delivery, in order to report any possible damage during transport directly to the delivery person. This action is necessary and must be carried out in advance, with a view to reporting a complaint to us or requesting a return (exchange) of a product.
In the case of a return to the Mondial Relay sender, initiated following non-receipt from the customer within 8 days from the relay points, the return is the responsibility of the buyer. We also reserve the right to possibly deduct the cost of the cardboard when refunding the order. Indeed, the package passing through Mondial Relay distribution centers twice can then encounter significant damage, rendering the shipping boxes unusable.
All our products are official products in the original version (text in Japanese). Our products are new unless specifically indicated.
Read the item description carefully before purchasing.
Japanese magazines are often made from recycled paper, they may also sometimes be sealed and sent with string by publishers. These processes can sometimes lead to factory defects on certain prints.
Manuscript plates preferably require individual delivery. Indeed, in the case of a multiple order comprising several items, the original packaging format of the boards may lead to possible alterations during transport and delivery. In the event that you would still like a grouped shipment of your order and without a specific request from you, we will take care of any possible breakages during delivery. In addition, these boards can sometimes have original defects on the corners.
In the event that the customer wishes a refund of a pre-order, we reserve the right to keep 10% of the total amount of the order. (item price + shipping costs).
Regarding pre-orders of products from exhibitions or events held in Japan over a specific period, we reserve the right to keep 20% of the total order amount. (item price + shipping costs).
Payment is due immediately upon ordering, including for pre-ordered products.